AWS
HEAD OF UX for AWS EMERGENT TECHNOLOGIES
I oversee the design and research studios for AWS’ Emergent Technologies portfolio, covering solutions in industries like Automotive, Aerospace, Health AI, Life Sciences & Connected Care, IoT Smart Home, etc. We leverage generative AI, AR/VR, Digital Twins, and other technologies.
I oversee teams responsible for all touchpoints of customer experiences including knowledge management, crafting and pitching product strategies, LLM-based solutions, driving alignment on product experience solutions, north-star visions, and customer engagement decisions with executives and stakeholders across AWS senior leadership.
- Built a large high-performing team of UX Designers, Researchers, Technologists, and Managers in 8 locations.
- Launched 70+ products across business groups, supporting 3 VPs and 5 GMs with ~$2.4B in attributable revenue and averaging growth of 28% YoY.
- Established a customer health program leveraged across AWS, tracking ease of use metrics, leading to
doubling the efficiency of our core funnels, and a 10-point CSAT improvement YoY to averaging >80%. - +330M daily cloud connected devices, 100B+ daily transactions, and +1 Petabyte of data per day.
- Partners include Philips, VW, Toyota, Mercedes Benz, GE Health, Verizon, Samsung, LG, Deutsche Telekom,
Bayer, NVIDIA, and Airbus, as well as industry startups like iRobot, Wyze, Rivian, and Peloton.